SocialMiner: New software allows employers to spy on Twitter, Facebook, social networks
2010-11-05 0:00

From: rawstory.com

Now, it seems, you have nowhere to hide.

New software released by Cisco Systems Inc. on Wednesday makes it much easier for banks, retailers, and other businesses -- including your employer -- to monitor the mountain of data on social networking websites such as Twitter, Facebook and LinkedIn.

The new SocialMiner software tracks the status updates, forum posts, and blog posts of customers and potential customers in real-time, giving businesses immediate information about consumers' opinions and preferences. It's pretty cheap, too: "It can also be purchased for use with a non-Cisco contact center system, Cisco officials say. In each case, SocialMiner costs $1,000 for the server and $1,500 per agent license."

"With more and more Web-based conversations taking place over these social platforms, it's now more critical than ever that businesses are aware of what their customers are saying about them and are able to respond to general inquiries or rectify customer service issues so as to enhance and protect brand reputation," Cisco states in its SocialMiner press release.

"With more and more Web-based conversations taking place over these social platforms, it's now more critical than ever that businesses are aware of what their customers are saying about them and are able to respond to general inquiries or rectify customer service issues so as to enhance and protect brand reputation," Cisco states in its SocialMiner press release.

According to The Nielsen Company, the average global consumer spent more than five and half hours on social networking sites like Facebook and Twitter in December 2009.

Read the rest of the story

More: Cisco SocialMiner



Related Articles


Latest News from our Front Page

British POW describes the horror of the bombing of Dresden
2015-03-28 0:33
Partial Transcript of Interview with Victor Gregg, WW2 British solder and POW: Interviewer: "Tell us how it was that you were in Dresden at that time." Victor Gregg: "It was evil....thousands of firebombs dropping all over the place, heat, fire, people screaming, people burning, people alight. After about half an hour it started developing into something that was really bad....It was ...
Rape of 285,000 German Women at the End of WWII Trigger Damage Control by Mainstream Media
2015-03-27 20:25
Is Exposing Allied War Crimes an honorable act? No, it’s slandering heroes according to Daily Mail A recent article from the Daily Mail that pretends to look at the post WWII crimes and rapes of the Allies against the German people is actually damage control. It’s really an attempt to divert away from the true horrors that was visited upon Germany ...
Minister of Migration attacked by asylum seeker with fire extinguisher
2015-03-27 2:12
Sweden’s Minister of Justice & Migration also known as Morgan “only 1%” Johansson, has been attacked with a fire extinguisher when he visited an asylum home for future Swedes. Regional newspaper, Kristiandstadsbladet reported that a man who had been living at the home for a couple of weeks grabbed a fire extinguisher and sprayed foam all over the minister who didn’t ...
Hollywood agents: Difficult for white actors to find work now that shows required ‘to go ethnic’
2015-03-27 1:51
According to an article by Nellie Andreeva published yesterday at Deadline Hollywood, the television landscape has shifted so much this season that white actors are finding it increasingly difficult to find roles. In addition to new hit shows with mostly minority casts — Black-ish, Empire, Fresh Off the Boat, and How to Get Away with Murder — shows that were originally ...
Congratulations Pussy Porters!
2015-03-26 18:52
Mural paid for by the government, decorates a Swedish school. On International Women’s day Julia Caesar published this chronicle in Swedish on Snaphanen which I’ve translated but prior to reading it I’d like to provide you with some background information on certain terms which are incomprehensible to non-Swedes. First and foremost “pussy porter” and “penis porter” are terms that third-wave feminists in ...
More News