When you log in with your details (or the temporary username and password), make sure that no extra spaces or characters are included before, after or in the username or password. This can be the case if you copy and paste your username or password into the login box. It's important that you make sure you enter the exact username and password you have recieved from us, otherwise you might not be able to log in.
You’re assigned a temporary account when you first sign up, these details might have expired? Make sure that you have received an email from Red Ice Creations with your personal account details. Make sure to check your email spam folder as well. If you recently signed up and not yet have received an email with your personal account details. Please notify us: firstname.lastname@example.org
To view redicecreations.com properly we recommend that you have the latest Adobe Flash Player installed and that you have an up to date version of one of the following web browsers: Google Chrome, Firefox, Internet Explorer or Safari.
If you log in with iPad or iPhone make sure that your iPhone or iPad doesn't auto capitalize the first letter of your username or password. We've disabled this from our end, but it's important that you make sure you enter the exact username and password you have recieved from us. Otherwise you might not be able to log in.
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